Online dispute resolution

The EU commission provides a platform to help resolve disputes out of court. This offers consumers  a chance to resolve any disputes relating to their online purchase without recourse to the courts in the first instance. You will find the dispute resolution platform here.
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V. [General consumer dispute resolution organisation]
Straßburger Straße 8
77694 Kehl
Tel: +49-7851-79579-40

Our email address for consumer complaints is: