Cancellation Rights

You have the right to cancel this contract within a period of fourteen days without any obligation to give a reason. The cancellation period is fourteen days from the day on which you, or a third party nominated by you other than a courier receives the goods 
To exercise your cancellation rights, you must inform us (Stadlbauer Marketing + Vertrieb Gesellschaft m.b.H., Rennbahn Allee 1, 5412 Puch bei Salzburg, Austria, Telephone: +43/662/88921-333, Fax: +43/662/88921-9333, E-mail address: shop@carrera-toys.de) via an unambiguous declaration such as a letter sent by post, a fax, or an e-mail, of your decision to withdraw from the contract. You may complete and submit the standard cancellation form provided on our website for this purpose (but may choose not to do so), or provide another unambiguous declaration. If you make use of this option, you will receive confirmation of receipt of such cancellation without delay (e.g., by e-mail). You can also use the model withdrawal form.
To make use of your cancellation rights, it is sufficient to have notified us of your exercise of your cancellation rights prior to the expiry of the cancellation period.

The returns addresses:

For customers from Germany:


Stadlbauer Marketing + Vertrieb GmbH
Retoure Online Shop
Chiemseestr. 200
83278 Traunstein
Germany
(please send any returns with DHL) 

Please make sure that the parcel is displayed as successfully delivered according to the DHL tracking code when it arrives in Traunstein. However, it then still has to be transferred from Traunstein to customer services in Bergheim/Austria, which can take 1 to 2 days.  
  
For customers from Austria & the rest of EU:

Stadlbauer Marketing + Vertrieb GmbH
Retoure Online Shop
Handelszentrum 6
5101 Bergheim
Austria 

Further information for customers can be found in the customer account. More questions will be answered under the following e-mail address: shop@carrera-toys.de.