Cancellation Rights

You have the right to cancel this contract within a period of fourteen days without any obligation to give a reason. The cancellation period is fourteen days from the day on which you, or a third party nominated by you other than a courier receives the goods 
To exercise your cancellation rights, you must inform us (Stadlbauer Marketing + Vertrieb Gesellschaft m.b.H., Rennbahn Allee 1, 5412 Puch bei Salzburg, Austria, Telephone: +43/662/88921-333, Fax: +43/662/88921-9333, E-mail address: shop@carrera-toys.de) via an unambiguous declaration such as a letter sent by post, a fax, or an e-mail, of your decision to withdraw from the contract. You may complete and submit the standard cancellation form provided on our website for this purpose (but may choose not to do so), or provide another unambiguous declaration. If you make use of this option, you will receive confirmation of receipt of such cancellation without delay (e.g., by e-mail). You can also use the model withdrawal form
To make use of your cancellation rights, it is sufficient to have notified us of your exercise of your cancellation rights prior to the expiry of the cancellation period.

The returns addresses:

For customers from Germany:


You are able to print a return label using the following link.
Create return label
Please enter a reference number such as your customer ID or order number into the field Customer's reference.
After completing the form you can proceed to print your return Label.
  
For customers from Austria & the rest of EU:

Stadlbauer Marketing + Vertrieb GmbH
Retoure Online Shop
Handelszentrum 6
5101 Bergheim
Austria 

Further information for customers can be found in the customer account. More questions will be answered under the following e-mail address: shop@carrera-toys.de.