Carrera and Carrera RC products are high-quality technical toys which must be handled with care. Please always follow the instructions in the operating manual. 
If, nevertheless, a demonstrable material or manufacturing defect should occur, Stadlbauer Marketing + Vertrieb GmbH offers a warranty period of 24 months from the purchase date. Wear and tear parts, such as e.g. wipers, or damage due to improper use are excluded from any warranty claims. Precise warranty details can be found on the warranty card which is enclosed with your product! 

Please send the defective product with a copy of your receipt or the delivery note or invoice and a description of the fault (incl. your contact details) to the returns address.
The returns addresses:
For customers from Germany:
You are able to print a return label using the following link.
Create return label
Please enter a reference number such as your customer ID or order number into the field Customer's reference.
After completing the form you can proceed to print your return Label.

Further information for customers can be found in the customer account. More questions will be answered under the following e-mail address: shop@carrera-toys.de.
For customers from Austria and the rest of EU:
Stadlbauer Marketing + Vertrieb GmbH
zH Kundendienst
Handelszentrum 6
5101 Bergheim
Often a suspected fault can be easily resolved through a one-to-one conversation thus avoiding the time-consuming process of sending in the product! Please contact us on Mon - Fri from 8am to 11pm (except bank holidays) on telephone number 0662-88921-333 (for callers from Austria) / 0911-7099-333 (for callers from Germany). We will be delighted to help you!

Your shop team