Repair & Submission

The Carrera, Carrera RC and Revell products are technically high-quality toys that should be handled with care. Please follow the instructions in the operating manual.

To contact us directly, you can also contact us directly by email.

Please send your faulty product with a copy of the receipt or delivery bill

or the invoice and the completed warranty & repair form to the returns address.

Die Rücksende-Adressen:

Die Einsendung muss über ein GLS Retourenlabel aufgegeben werden.

Um ein Retourenlabel zu erhalten bzw. selbst drucken zu können, folge bitte dem untenstehenden Link.

Bitte gib dabei im Feld Kundenreferenz den Vermerk "REPARATUR" sowie Ihre Referenz- / Auftragsnummer an.
GLS Retourenlabel erstellen

Wende dich bitte direkt an die 

Waldmeier AG

Neustrasse 50
4623 Neuendorf
Tel.: +41 62 387 98 18
Email: info@waldmeier.ch
Web: www.waldmeier.ch

Important:

Often a supposed defect can be easily solved with a personal conversation and the time-consuming sending in of the product is no longer necessary!

Please contact us Monday to Thursday from 9 am to 3 pm (weekdays) and Friday from 9 am to 12 pm (weekdays) by phone on the following numbers: we will be happy to help you

Carrera-Revell Hotline

Callers from Germany: +49 (0) 800 22 77 372/0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333


Your customer service team

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