Cancellations

Some items in our store may be offered as subscriptions, pre-orders, or for trial before purchase. These cancellation policies explain how you can change or cancel these types of purchases.

Subscriptions

When you sign up for a subscription, you’ll receive recurring deliveries. These are based on the subscription duration and frequency you select. Your payment information is stored securely. Each delivery will be billed unless you pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order. From there, you can manage your subscription. For more details on returns and refunds, please see our Return Policy.

Pre-orders

When you place a pre-order, you are purchasing a product that is not currently in stock or will be available soon but is not currently in stock. We may not charge you at checkout—or may charge you only a partial amount—save your payment method, and then process and collect the full or remaining payment at a later date. You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. For more details on returns and refunds, please see our Return Policy.

Try Before You Buy

: When you purchase an item to try out, we’ll pre-authorize your payment method before processing the order. You’ll have a certain amount of time to decide whether you want to keep the item. Once the period has expired and you haven’t returned the item, we’ll charge your payment method for the full amount.