Repair<tamp>by mail</tamp>

Carrera Carrera RC and Revell products are high-quality, technically advanced toys that should be handled with care. Please be sure to follow the instructions in the user manual.

To contact us directly, you can also email us.

Technical questions about Carrera the racetrack

support.at@carrera-revell.com

Technical questions about Carrera RC

support.carrera-rc.at@carrera-revell.com

Technical questions about Revell Modellbau/RC

service.de@carrera-revell.com

Please send your defective product

to the returns address,along with a copy of the receipt, delivery note,

or invoice, and the completedwarrantyrepair form.

The return addresses:

Create a return label

The return must be shipped using a GLS return label.

To obtain a return label or print one yourself, please follow the link below.

Be sure to enter "REPAIR" in theorder number field.
Create GLS return label

Please contact
Waldmeier AG directly at
Neustrasse 50
, 4623 Neuendorf.
Phone: +41 62 387 98 18
. Email:info@waldmeier.ch

:
Important: Often, what seems to be a defect can be easily resolved through a personal conversation, making the time-consuming process of sending in the product completely unnecessary!
Please contact us by phone Monday through Thursday from 9 a.m. to 3 p.m. (weekdays) and Friday from 9 a.m. to 12 p.m. (weekdays) at the following numbers: we’re happy to help!

Carrera-Revell Hotline
Callers from Germany: +49 (0) 800 22 77 372/0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333

Your

Customer Service Team