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Frequently Asked Questions
Didn't find the answer you were looking for in the FAQ, or would you like to learn more about our products? Our customer service team is here to help—quickly, competently, and personally. Whether you have questions about technical details, replacement parts, or tips on how to use our products, we're here for you.
Phone
Kontakt
Frequently Asked Questions
If the item you want isn't available in the store, the next delivery date is usually listed there. If the item is no longer listed in the online store, please contact us.
Didn't find the answer to your question in our FAQ? Then just send us an email at: shop@carrera-toys.com
In our online store, you’ll find a wide selection of replacement parts and accessories. Do you need track connection clips, track locks, edge strips, or just new tracks?
Here’s how to find the right replacement part for your
1. Select your desired category (car racetracks or remote-controlled RC products) in the online store
. 2. On the left side, you’ll find corresponding filter options for spare parts and accessories.
Alternatively, you can search for your main item using the search bar in the online store. All compatible replacement parts and accessories are listed on the product details page.
In the
Please select a country and click the "View Now" button. This will take you to the results you're looking for!
Select the desired design and amount for the gift certificate, enter your message, and order the gift certificate. Once the order is complete, you’ll receive an email containing the gift certificate as a PDF. You can then print it out immediately. Click here to view the gift certificates..
A code is printed on the gift certificate. When redeeming the gift certificate, enter the code in the first step of the shopping cart so that the gift certificate can be applied to the order. The amount will then be deducted from the purchase total immediately. If the value of your gift certificate exceeds the order total, you can redeem the remaining balance at any time later using the same gift certificate code.
As members of the large fan community of
For more information about the benefits and to sign up for the club, visit: Club
Here are detailed instructions on how to return your items: Right
of WithdrawalPlease send in all RC products in their entirety. For car racetracks, please send only the defective parts or technically relevant parts (transformer, handheld controller, starting track, cars, switches).
Due to unforeseeable delivery issues, particularly during peak periods around Christmas or Easter, the actual delivery time may unfortunately differ from the estimated delivery time. We appreciate your understanding!
The terms and conditions of gift certificates and promotional offers, such as z.B. their validity period, are always explained in more detail in the corresponding newsletter. The newsletter for each promotion provides a detailed explanation of all the details (duration, type of promotion, general terms and conditions) for that specific promotion. Please note that our newsletter promotions cannot be applied retroactively to orders that have already been placed. Therefore, we recommend checking our newsletter regularly so you don’t miss out on any of our promotions.
