Right of Withdrawal

Changed your mind? That’s a shame, but it’s your right...

If an item does not meet your expectations, you can return it within 14 days of receiving the goods, without giving a reason.

How to exercise your right of withdrawal:

1. Notify us of your withdrawal within 14 days of receiving the goods by informing us in writing (by email: shop@carrera-revell.com) that you are withdrawing from the purchase.
You can also use the model withdrawal form for this purpose.

2. Please keep the proof of delivery .
IMPORTANT: Customers in Germany: Please be sure to send the return using the return label registration process .

3. As soon as your parcel reaches us, we will email you with an update on its status of your return. If you have any questions, please feel free to contact us (shop@carrera-revell.com).

 

Here are the return addresses at a glance:
Returns must be sent using a GLS return label.

To obtain a return label or print one yourself, please follow the link below. In the Order number field, be sure to enter the note "RETURN, as well as ORDER NUMBER".

Create GLS return label