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Frequently Asked Questions
Didn't find the answer you were looking for in the FAQ, or would you like to learn more about our products? Our Customer Service is here to help with expert, friendly advice—quickly and personally. Whether you have questions about technical details, spare parts, or usage tips, we’re here for you.
Carrera Customer Service – we’re happy to help
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Frequently asked questions
If the item you want is unavailable in the shop, the next delivery date is usually listed there. If the item is no longer listed in the online shop, please get in touch with us.
Couldn’t find the answer to your question in our FAQs? Just email us at shop@carrera-toys.com
Our online shop has a wide selection of spare parts and accessories. Need track connector clips, track locks, borders, or simply some new track?
Here’s how to find the right spare part for your Carrera product:
1. In the online shop, select the category you want (slot car tracks or remote-controlled RC products).
2. You’ll then find the relevant filters for spare parts and accessories on the left.
Alternatively, use the search bar in the online shop to search for your main product. All compatible spare parts and accessories are listed on the product detail page.
You can also find the Carrera distributor search in the Carrera dealer search.
Please select a country and click the “Show now” button. You’ll then see the results you’re looking for!
Auf unserer Website bieten wir dir alle Sortimentsfolder zum Download an.
Choose your preferred design and amount from the gift cards, enter your message, and place your order. Once your order has been successfully placed, you’ll receive an email containing the gift card as a PDF. You can print it out straight away. Find our gift cards.
A code is printed on the gift card. To redeem it, enter the gift card code in the first step of the shopping cart. The gift card will then be applied to your order, and its value will be deducted from the purchase amount immediately. If the value of your gift card exceeds the order total, you can redeem the remaining balance at any time later using the same gift card code.
As a member of the large Carrera fan community, fans have been able to experience our brand up close and enjoy many special benefits for over 10 years.
Find out more about the benefits and how to join the club here: Carrera Club!
Here you’ll find detailed instructions on how to return your items: Right of withdrawal
Please send in all RC products complete. For race tracks, please send in only the defective parts or parts relevant to the technical issue (transformer, controller, starting straight, cars, lane changers).
Due to unforeseen delivery difficulties, particularly during peak periods around Christmas or Easter, the actual delivery time may unfortunately differ from the stated delivery time. We ask for your understanding!
The terms for gift cards and discount promotions, such as their validity period, are explained in the relevant newsletter. The newsletter for each promotion provides all the details (duration, type of promotion, and terms and conditions). Please note that our newsletter promotions cannot be applied retroactively to orders already placed. We therefore recommend checking our newsletter regularly so you don’t miss any of our promotions.
