Subheading
Repair & return
Carrera, Carrera RC and Revell products are technically high-quality toys that should be handled with care. Please follow the instructions in the operating manual.
You can also contact us directly by email to get in touch with us.
Subheading
Talk about your brand
Please return your faulty product with a copy of the receipt or delivery note
or invoice and the completed Warranty & Repair Form to the returns address.
FAQ
The return addresses:
The shipment must be posted using a DHL returns label.
Please follow the link below to obtain a return label or to print one yourself.
Please enter "REPAIR" and your reference/order number in the customer reference field.
Create DHL returns label
The return must be posted using a GLS returns label.
Please follow the link below to obtain a returns label or to print one yourself.
Please enter "REPAIR" and your reference/order number in the customer reference field.
Create a GLS returns label
Please contact directly
Waldmeier AG
Neustrasse 50
4623 Neuendorf
Phone: +41 62 387 98 18
Email: info@waldmeier.ch
Web: www.waldmeier.ch
Subheading
Talk about your brand
Important:
A supposed defect can often be easily solved through a personal conversation and the time-consuming sending in of the product is no longer necessary!
Please contact us Mon - Thu from 9 am to 3 pm (weekdays) and Fri from 9 am to 12 pm (weekdays) by telephone on the following numbers: we will be happy to help you!
Subheading
Talk about your brand
Carrera-Revell Hotline
Callers from Germany: +49 (0) 800 22 77 372 / 0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333
Your customer service team
