ONLINE DISPUTE RESOLUTION

The European Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes related to their online orders out of court before taking legal action. You can find the dispute resolution platform here.

General Consumer Arbitration Board of the Center for Arbitration e.V.
, Straßburger Straße 8
77694 Kehl
Website: https://www.verbraucher-schlichter.de/
Email: mail@verbraucher-schlichter.de

The European Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes related to their online orders without first going to court.

The dispute resolution platform can be http://ec.europa.eu/consumers/odr/ accessed via the external linkhttp://ec.europa.eu/consumers/odr/.

The seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.