Terms and Conditions
These General Terms and Conditions (GTC) govern the sale of products through the website www.carrerarevell.com by Carrera Toys GmbH to you.
For the purposes of these Terms and Conditions, “customers” include both consumers and business customers. A customer is considered a consumer if the purpose of the ordered goods and services cannot be attributed predominantly to their commercial or self-employed professional activity. A business customer is any natural or legal person, or a partnership with legal capacity, that acts in the course of its commercial or self-employed professional activity when entering into a legal transaction.
In all other respects, the use of our website is governed by the provisions of our Privacy Policy, which www.carrerarevell.comcan be accessed and saved atwww.carrera revell.com -/Privacy.
The operator of this online store is
Carrera Toys Gesellschaft,m.b.H.
Rennbahn Allee
15412 Puch bei
Salzburg, AUSTRIA
(hereinafter referred to as “CTG”).
Managing Director: Stefan Krings
Commercial Register Number: 52240
z Court of Registration:
Salzburg Regional Court
; Legal form: Limited liability company
; Business purpose: Wholesale of toys and musical instruments
; Competent
supervisory authority:
Hallein District Administration
; Applicable professional regulations: Trade Regulation Act of 1994 (www.ris.bka.gv.at )
Memberships: Austrian Federal Economic Chamber,
Salzburg Economic
ChamberValue-Added Tax Identification Number: ATU33808804Phone Number
: +43/662/88921-333Fax
: +43/662/88921-510
Email:shop@carrera-revell.com
The presentation of products in the online store does not constitute a legally binding offer by CTG, but merely an invitation to the customer to submit an offer. The customer may add desired products to the shopping cart without obligation and may view the contents of the shopping cart at any time without obligation, as well as remove products from the shopping cart. If the customer wishes to purchase the products added to the shopping cart, they may place a corresponding order.
Before placing an order, the customer has the option to order as a guest or to create a customer account. Registration is not required to place an order. Registering allows you to place future orders by simply entering your email address and password, without having to re-enter your shipping address. The customer is responsible for keeping the account and password confidential. If you wish to place an order without registering, you can enter your address information after clicking the “Continue as Guest” button.
In any case, the customer must provide their first and last name, billing address, and—if different—a shipping address, as well as an email address from which they can receive, read, save, and print emails from CTG, in the designated field in the online store. Before submitting the order, the customer may view and modify the entered data at any time.
By placing an order in the online store—which is finalized by clicking the “Place Order Now” button—the customer submits an offer to enter into a purchase contract. First, the customer must accept the terms of the contract by clicking the “I accept the General Terms and Conditions” button.
The customer will then receive an order confirmation from the seller. The contract is concluded upon receipt of the order confirmation, which constitutes acceptance of the order. In this email—or, at the latest, upon delivery of the goods—the customer will receive the terms of the contract on a durable medium (email or paper printout). The text of the contract is stored in compliance with data protection regulations.
The contract is concluded in German.
The following VAT agreement applies to customers who are business owners: If you are registered for sales tax in a member state of the European Union and have received a sales tax identification number from a member state of the European Union, you may provide this sales tax identification number and, subject to the conditions listed below, www.carrerarevell.com use it for purchases on www.carrera- revell.comPlease submit your VAT identification number only if you have read and accepted all of the conditions listed below.
After verifying your VAT ID number, our systems will determine whether VAT is applicable to your purchases and will automatically issue a valid invoice in accordance with the EU VAT Directive and local VAT regulations.
If you are not charged sales tax on your purchases, please note that—where applicable—you are responsible for complying with your sales tax obligations in accordance with the EU VAT Directive and local sales tax regulations.
You are responsible for fulfilling your sales tax and other reporting obligations in accordance with the EU VAT Directive and local sales tax regulations, if applicable.
You represent that the VAT identification number and the notice of assignment of a VAT identification number that you www.carrerarevell.com provide on www.carrera—revell.com belong to the business you operate and that this business is registered for VAT in a member state of the European Union.
You represent that all transactions conducted through your customer account www.carrerarevell.com are business-related transactions of the company associated with the VAT identification number and VAT certificate that you provide to CTG.
You represent that the VAT identification number, the notice of assignment of a VAT identification number, and all other information you provide are true, accurate, and up-to-date, and you will immediately update this information stored with CTG in the event of any changes.
All information, including your VAT identification number, will be collected, processed, and managed in accordance with the terms set forth in CTG’s Terms and Conditions and Privacy Policy.
CTG reserves the right, to the extent permitted by law, to request additional information from you or from government authorities and agencies, and to obtain confirmation of the validity of your account information (including your VAT identification number and/or VAT certificate). You hereby authorize CTG to request and obtain this information from the relevant government authorities and agencies to the extent that CTG deems it necessary. You also agree to provide this information to CTG upon request.
CTG reserves the right to invoice you for any applicable, unbilled sales tax if you provide a sales tax identification number that turns out to be invalid, is not linked to your business records, or—as determined by the tax authorities—does not pertain to the CTG account holder placing the order. You hereby authorize CTG to charge your credit card or account for this uninvoiced sales tax.
Please note that you cannot use your sales tax identification number for purchases of gift certificates. Invoices for gift certificate orders do not include sales tax. Sales tax becomes due and is shown on the invoice as soon as you use a gift certificate to pay for an order.
You agree to receive invoices electronically. Electronic invoices will be made available to you in PDF format in the “My Account” section of the website.
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Consumers generally have a statutory right of withdrawal when entering into a distance sale, about which the seller provides information below in accordance with the statutory model.
Withdrawal Policy:
Right of Withdrawal
. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must notify us (CarreraToys Gesellschaftm.b.H . , Rennbahn Allee 1, 5412 Puch bei Salzburg, Austria, phone number: +43/662/88921-333, fax number: +43/662/88921-510, email address:shop@carrera-revell.com ) by means of a clear statement ( z.B. (a letter sent by mail, fax, or email) to inform us of your decision to cancel this contract. You may use the attached sample cancellation form for this purpose, although its use is not required.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you mail the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.
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All prices in the online store are in euros and include the applicable statutory value-added tax as well as packaging and/or shipping costs. If packaging and/or shipping costs apply, these will be calculated and listed separately by CTG. The customer may choose from the payment methods displayed upon completion of the ordering process, namely payment by credit card, PayPal, or Klarna. The available payment methods may vary by country.
Additional Terms and Conditions for Invoice and &Installment Purchases
: Payments may also be made (in part) using gift certificates. For payments using a gift certificate or promotional voucher, please refer to the provisions in Section 6 et seq.
We generally offer gift certificates and promotional vouchers. Gift vouchers are vouchers that you can purchase. Promotional vouchers are vouchers that you cannot purchase, but which we issue as part of promotional campaigns with a specific validity period.
Please note that different terms and conditions apply to gift certificates and promotional vouchers. Furthermore, gift certificates and promotional vouchers are not redeemable for all sales models.
Promotional coupons (coupons that cannot be purchased but are issued by us as part of promotional campaigns with a specific validity period) are valid only during the specified period and can be redeemed only once per order. Individual products may be excluded from the voucher promotion.
In some cases, the value of the merchandise may be subject to a minimum order amount. For administrative reasons, it is not possible to refund any remaining balance.
Promotional vouchers can only be redeemed before completing the order process. Retroactive application is not possible. The credit from a promotional voucher will neither be paid out in cash nor accrue interest.
The promotional voucher cannot be transferred to third parties. Multiple promotional vouchers cannot be combined.
If the balance on a promotional coupon is not sufficient to cover the order, the difference can be paid using the available payment options.
The promotional coupon will not be refunded if goods are returned in whole or in part, provided that the promotional coupon was issued as part of a promotional campaign and no consideration was provided in exchange for it.
If you order multiple items, you have the option to make a partial return. If you used a promotional coupon as part of your order, the value of the item(s) you keep may be less than the value of the promotional coupon. In this case, a refund of the purchase price for the returned item(s) would result in an indirect redemption of the promotional coupon. Therefore, we reserve the right to charge you the original purchase price of the item(s) you keep.
Gift certificates (certificates that you can purchase) can Carrera be redeemed for the purchase of Carreraitems. However, they cannot be used to purchase additional gift certificates.
The balance of a gift certificate cannot be redeemed for cash and does not accrue interest.
Gift certificates and account credits can only be redeemed before completing the order process. Gift certificates and account credits cannot be applied retroactively.
Our customer service team can only cancel the purchase of a gift certificate if the gift certificate has not yet been redeemed. A gift certificate is considered redeemed once it has been applied, in whole or in part, to an order.
If the balance on a gift certificate is insufficient to cover the order, the difference can be paid using the available payment options.
We assume no liability for lost, stolen, or illegible gift certificates that are not our fault.
The gift certificate is transferable. The use of gift certificates for commercial purposes is not permitted. Duplicating, editing, or tampering with the gift certificates is also not permitted.
In the event that the customer rescinds a concluded purchase agreement, CTG will issue the customer a new gift certificate upon reversal of the transaction; this new gift certificate will correspond to the redeemed gift certificate in terms of value and other redemption conditions. If only part of the purchase price was paid using such a gift certificate, CTG will, of course, refund the additional payment made by the customer in full using the same payment method the customer used for the original transaction.
Delivery is made via standard postal service. The seller bears the shipping risk if the customer is a consumer.
Unless expressly stated otherwise in the respective product description, the products displayed in the online store are ready for immediate shipment. The delivery time is 3 business days, unless no delivery time or a different delivery time is specified on the website. The delivery time is calculated from the time of order confirmation, provided that the purchase price has been paid in advance (with the exception of purchase on account).
The following shipping restrictions apply:
Delivery is available exclusively to the following countries
: Austria, Germany, Belgium, Estonia, Finland, France, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Spain, Croatia, Poland, Romania, Sweden, the Czech Republic, Hungary, Denmark, Monaco, Greece, Cyprus, Malta, Bulgaria, and Lithuania
The warranty is provided in accordance with statutory provisions.
A 2-year warranty applies from the date of purchase. Please note that this warranty does not limit the customer’s statutory rights in the event of defects in the goods and that the exercise of these statutory rights is free of charge. Claims under the separate manufacturer’s warranty are valid only under the following conditions:
· The warranty covers verifiable material or manufacturing defects that Carreraexisted at the time of purchase of Carrerathe Carreraproduct. Warranty claims are excluded for wear-and-tear parts (such asz.B. grinding wheels), damage caused by improper handling or use, or tampering by third parties.
· The toy was handled in accordance with the instruction manual and used for its intended purpose.
· The damage or malfunction is not attributable to force majeure or normal wear and tear.
· Repairs may only be performed by CarreraToys Gesellschaftm.b.H.or by a company authorized by Toys.
· Under this warranty, at CarreraToys’ discretion Carreram.b.H. Carrera, the Carrera product will be Carrera m.b.H. Carrerareplaced in its entirety, only the defective parts will be replaced, or an equivalent replacement will be provided.
· Transport, packaging, and travel costs, as well as damage attributable to the buyer,
are excluded from the warranty. These costs are to be borne by the buyer.
· Warranty claims may Carrerabe made exclusively by the original purchaser of Carrerathe Carrera product.
A properly completed warranty card is included in every Carreraproduct package. It must Carrerabe sent in along with the defective Carreraproduct, the purchase receipt, invoice, or sales slip.The warranty card must not be altered without authorization and cannot be replaced.
For more information on returns under warrantywww.carrerarevell.com, seewww.carrerarevell.com -/Warranty.
If you receive defective merchandise, please contact Carrera Toys Customer Service at the shop hotline +43-662-88921-333/+49-911-7099-333 (for callers from Germany) Monday through Thursday (business days) from 9 a.m. to 3 p.m. and Friday from 9 a.m. to 12 p.m. (business days).
Items may only be returned using the return labels.
CarreraToys GmbH, Online Shop Returns, Handelszentrum 6, 5101 Bergheim, Austria
Returns from Germany: To obtain a return label or print one yourself, please follow the link below. Please enter “RETOURE” in the “Customer Reference” field, along with your reference or order number.
Create a DHL Return Label
CTG’s liability for damages or wasted expenses—regardless of the legal basis—shall apply only if the damage or wasted expenses were caused by CTG or a vicarious agent of CTG through a culpable breach of a material contractual obligation, or are attributable to a grossly negligent or intentional breach of duty by CTG or a vicarious agent of CTG. Material contractual obligations are all obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the customer regularly relies and is entitled to rely. In the event of a breach of a material contractual obligation by CTG or one of CTG’s agents, provided that such breach does not result from gross negligence or willful misconduct, CTG’s liability shall be limited to the foreseeable, typically occurring damage. The foregoing limitations of liability do not apply to the extent that CTG’s liability is mandatory under the provisions of the Product Liability Act or if claims are asserted against CTG arising from injury to life, body, or health.
The European Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes related to their online orders initially without going to court. The dispute resolution platform can be http://ec.europa.eu/consumers/odr/ accessed via the external http://ec.europa.eu/consumers/odr/ link.
Our email address is:shop@carrera-revell.com
The seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
The delivered product remains the property of CTG until full payment has been made.
This contract is governed exclusively by Austrian law, with the exception of the UN Convention on Contracts for the International Sale of Goods (United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980). However, this choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
If any individual provisions are or become invalid, the remaining provisions shall remain unaffected. The relevant statutory provisions shall apply in place of the invalid provision.
Effective as of November 2021
