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Frequently Asked Questions
Couldn't find the answer you're looking for in our FAQs, or would you like to learn more about our products? Our Customer Service is here to help—with fast, knowledgeable, and personal support. Whether you have questions about technical details, spare parts, or usage tips, we're here for you.
Carrera Support
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Frequently Asked Questions
If your desired item is unavailable in the shop, the next expected delivery date is usually shown there. If the item is no longer listed in the online shop, please contact us.
Couldn’t find the answer to your question in our FAQs? Just email us at shop@carrera-toys.com.
Our online shop has a wide selection of spare parts and accessories. Need track connector clips, track locks, border strips or simply some new track pieces?
Here’s how to find the right spare part for your Carrera product:
1. Select your preferred category in the online shop (slot car tracks or remote controlled RC products).
2. You’ll then find the relevant filters for spare parts and accessories on the left.
Alternatively, you can search for your main product using the search bar in the online shop. All compatible spare parts and accessories are listed on the product detail page.
You can also find the Carrera distributor search in the Carrera retailer search.
Please select a country and click the “Show now” button. This will take you to the results you’re looking for!
Choose your preferred design and amount for the gift card, enter a message and place your order. Once your order has been successfully placed, you’ll receive an email with the gift card as a PDF attachment. You can print it out right away. You can find the gift cards here: Gift cards.
A code is printed on the gift card. To redeem it, enter the gift card code in the first step of the checkout process so it can be applied to your order. The amount will be deducted from your purchase total immediately. If your gift card balance exceeds the order total, you can redeem the remaining balance later at any time using the same gift card code.
As a member of the large Carrera fan community, fans have been able to experience our brand up close for over 10 years and enjoy many special benefits.
Find out more about the benefits and how to join the club here: Carrera Club!
Here you'll find detailed instructions on how to return your goods: Right of withdrawal
Please send in all RC products complete. For race tracks, please send only the defective or technically relevant parts (transformer, controller, starting track, cars, track switches).
Due to unforeseen delivery difficulties, especially during peak periods around Christmas or Easter, the actual delivery time may unfortunately differ from the stated delivery time. We appreciate your understanding!
The terms for vouchers and discounts, such as the validity period, are always explained in detail in the relevant newsletter. The newsletter for each promotion provides full details (duration, type of promotion, terms and conditions). Please note that our newsletter promotions cannot be applied retroactively to orders already placed. We therefore recommend checking our newsletter regularly so you don't miss any of our promotions.
