Right of withdrawal

Did you change your mind? Too bad, but that's your right...

If an item does not meet your expectations, you can return it within 14 days from receipt of the goods without giving any reason.

How to exercise your right of withdrawal:

1. Notify us of your withdrawal within 14 days of receipt of the goodsby calling us (0662-88921-333 for callers from AT or 0911-7099-333 for callers from DE) or in writing (by email: shop@carrera-revell.com or fax: +43/662/88921-9333).&You can also use the sample withdrawal form 

2. Please keep the proof of delivery please.
ATTENTION: Customers from Germany: Please be sure to use the returns label to record ship.

3. As soon as your parcel arrives, we will inform you by email about the status of your return. If you still have any questions, please feel free to contact us (shop@carrera-revell.com).

 

Here are the return addresses at a glance:
The return must be sent using a GLS returns label. Please follow the link below to obtain a returns label or to print one yourself. Please enter "Returns" in the Return reason field.

Create GLS returns label