Withdrawal
You decided otherwise? Too bad, but that's your right...
If an item does not meet your expectations, you can return it within 14 days from receipt of the goods without giving reasons. Please note that you will return the goods in used, resaleable condition and in the original packaging .
The depreciation caused by the use of the item or damage to the packaging can be demanded by Carrera Toys GmbH or retained from an amount already paid. The same applies if accessories or parts are missing when the goods are returned.
How to exercise your right of withdrawal:
1. Register your revocation within 14 days of receipt of the goods with us by informing us of your revocation by telephone (0662-88921-333 for callers from AT or 0911-7099-333 for callers from DE) or in writing (by eMail: shop@carrera-toys.com or fax: +43/662/88921-9333).
You are also welcome to use the Model Revocation Form .
Save the feed.
ATTENTION: Customers from Germany: Please be sure to send via the retourage label recording send.
As soon as your parcel arrives, we will inform you via e-mail about the status of your return. If you still have any questions, please feel free to contact us (shop@carrera-toys.com).
Here the return addresses at a glance:
Return address for Germany:
To receive a return label or to be able to print it yourself, please follow the link below.
Please enter the note "RETOURE" and your reference / order number in the Customer reference field.
For customers from Austria:
The submission must be submitted via a GLS return label. To receive a return label or to be able to print it yourself, please follow the link below. Please enter the note "Repair" in the field Reason for return.
GLS return label