Repairs & Returns

Carrera Carrera RC and Revell products are high-quality, technically advanced toys that should be handled with care. Please be sure to follow the instructions in the user manual.

To contact us directly, you can also email us.

Technical Questions About Carrera the Race Track

support.at@carrera-revell.com

Technical Questions About Carrera RC

support.carrera-rc.at@carrera-revell.com

Technical Questions About Revell Model Kits/RC

service.de@carrera-revell.com

Please send your defective product, along with a copy of the sales receipt, delivery slip,

or invoice, and the completed warranty and repair form, to the returns address.

Return addresses:

Create a Return Label

The return must be shipped using a GLS return label.

To obtain a return label or print one yourself, please follow the link below.

Be sure to enter"REPAIR" in theorder number field.
Create

a GLS return label

For customers in Switzerland

Please contact

Waldmeier

AG directly at Neustrasse
50, 4623 Neuendorf.
Phone: +41 62 387 98 18. Email
:info@waldmeier.ch

Important: Often, a suspected defect can be easily resolved through a personal conversation, making it unnecessary to go through the time-consuming process of sending in the product!

Please contact us Monday through Thursday from 9 a.m. to 3 p.m. (weekdays) and Friday from 9 a.m. to 12 p.m. (weekdays) by phone at the following numbers: we’re happy to help!

Carrera-Revell

HotlineCallers from Germany: +49 (0) 800 22 77 372/0800
CARRERA Callers from Austria: +43 (0) 662 88 921 333Your

Customer Service Team