My desired item is currently not available in the store, what can I do?

If the item you're looking for isn't available in the store, the next delivery date is usually listed there. If the item is no longer listed in the online store, please contact us.

Where can I send my request?

Didn't find the answer to your question in our FAQ? Then just send us an email at: shop@carrera-toys.com

Where can I find accessories, replacement parts, or upgrade kits for my Carrera product?

In our online store, you’ll find a wide selection of replacement parts and accessories. Do you need track connectors, track locks, edge strips, or just new tracks?Here’s how to find the right replacement part for your Carrera product:1. Select your desired category (car racetrack or remote-controlled RC products) in the online store. 2. On the left-hand side, you’ll find filter options for spare parts and accessories.Alternatively, you can search for your main product using the search bar in the online store. All compatible spare parts and accessories are listed on the product detail page.

Where can I find Carrera distributors and dealers?

In the Carrera Dealer Locator, you'll also find the Carrera Distributor Locator.Please select a country and click the "View Now" button. This will take you to the results you're looking for!

How can I buy and redeem gift vouchers?

Select the desired design and amount for the gift certificate, enter your message, and order the gift certificate. Once the order is complete, you’ll receive an email containing the gift certificate as a PDF. You can then print it out immediately. Click here to view the gift certificates.. A code is printed on the gift certificate. When redeeming the gift certificate, enter the code in the first step of the shopping cart so that the gift certificate can be applied to your order. The amount will then be immediately deducted from the total purchase price. If the value of your gift certificate exceeds the order total, you can redeem the remaining balance at any time later using the same code.

How do I get to Carrera the club?

As a member of the large fan community Carrera, fans have been able to experience our brand up close for over 10 years and enjoy many special benefits.For more information about the benefits and to sign up for the club, visit: Carrera Club!

How can I return my goods?

Here are detailed instructions on how to return your items: Right of Withdrawal

Which parts should be sent in for repair?

Please send in all RC products in their entirety. For slot car tracks, please send only the defective parts or technically relevant parts (transformer, hand controller, starting track, cars, switches).

Why does it take longer to ship my ordered product than the stated delivery time?

Due to unforeseeable delivery issues, particularly during peak periods around Christmas or Easter, the actual delivery time may unfortunately differ from the estimated delivery time. We appreciate your understanding!

General information about our newsletter campaigns

The terms and conditions of coupons and promotional offers, such as z.B. their validity period, are always explained in detail in the corresponding newsletter. The newsletter for each promotion provides a detailed explanation of all the details (duration, type of promotion, terms and conditions) for that specific promotion. Please note that our newsletter promotions cannot be applied retroactively to orders that have already been placed. We therefore recommend checking our newsletter regularly so you don’t miss out on any of our promotions.