Subheading

Repair & Submission

The Carrera, Carrera RC and Revell products are technically high-quality toys that should be handled with care. Please follow the instructions in the operating manual.

To contact us directly, you can also contact us directly by email.

FAQ

Subheading

Talk about your brand

Please send your faulty product with a copy of the receipt or delivery bill

or the invoice and the completed warranty & repair form to the returns address.

FAQ

The return addresses:

The return must be submitted using a GLS returns label.

To obtain a return label or to print one yourself, please follow the link below.

Please enter "REPAIR" and your reference/order number in the customer reference field.
Create GLS returns label

Please contact

Waldmeier AG

Neustrasse 50
4623 Neuendorf
Tel.: +41 62 387 98 18
Email: info@waldmeier.ch
Web:www.waldmeier.ch

Subheading

Talk about your brand

Important:

It is often easy to solve a supposed defect with a personal conversation and the time-consuming sending in of the product is no longer necessary!

Please contact us Monday to Thursday from 9 am to 3 pm (weekdays) and Friday from 9 am to 12 pm (weekdays) by phone on the following numbers: we will be happy to help you

Subheading

Talk about your brand

Carrera-Revell Hotline

Callers from Germany: +49 (0) 800 22 77 372/0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333


Your customer service team

Contact Us