and Carrera RC products are technically high-quality toys that should be handled carefully. Please pay attention to the instructions in the operating instructions.
In order to contact us directly, you can also contact us directly by eMail.
Technical questions about the Carrera racetrack:
Technical questions about Carrera RC:
Please send your faulty product with a copy of the receipt or delivery note or the invoice and
the completed warranty & repair form to the return address.
The return addresses:
Often a supposed defect can be easily solved by a personal conversation and the time-consuming sending in of the product is no longer necessary! Please contact us Mon - Thu from 9 a.m. to 3 p.m. (weekdays) and Fri from 9 a.m. to 12 p.m. (weekdays) by phone at the following numbers: We are happy to help you!
Callers from Germany: +49 (0) 800 22 77 372 / 0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333
Your shop team