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Frequently asked questions
Didn't find the answer you were looking for in the FAQ, or would you like to learn more about our products? Our customer service team is here to help—quickly, professionally, and personally. Whether you have questions about technical details, need replacement parts, or want tips on how to use our products, we're here for you.
Telephone
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The most frequently asked questions
If the item you're looking for isn't available in the store, the next delivery date is usually listed there. If the item is no longer listed in the online store, please contact us.
Didn't find the answer to your question in our FAQ? Then just send us an email at: shop@carrera-toys.com
In our online store, you’ll find a wide selection of replacement parts and accessories. Do you need track connectors, track locks, edge strips, or just new tracks?
Here’s how to find the right replacement part for your
1. Select your desired category (car racetrack or remote-controlled RC products) in the online store
. 2. On the left-hand side, you’ll find filter options for spare parts and accessories.
Alternatively, you can search for your main product using the search bar in the online store. All compatible spare parts and accessories are listed on the product detail page.
In the
Please select a country and click the "View Now" button. This will take you to the results you're looking for!
Select the desired design and amount for the gift certificate, enter your message, and order the gift certificate. Once the order is complete, you’ll receive an email containing the gift certificate as a PDF. You can then print it out immediately. Click here to view the gift certificates.
. A code is printed on the gift certificate. When redeeming the gift certificate, enter the code in the first step of the shopping cart so that the gift certificate can be applied to your order. The amount will then be immediately deducted from the total purchase price. If the value of your gift certificate exceeds the order total, you can redeem the remaining balance at any time later using the same code.
As a member of the large fan community
For more information about the benefits and to sign up for the club, visit:
Here are detailed instructions on how to return your items: Right of Withdrawal
Please send in all RC products in their entirety. For slot car tracks, please send only the defective parts or technically relevant parts (transformer, hand controller, starting track, cars, switches).
Due to unforeseeable delivery issues, particularly during peak periods around Christmas or Easter, the actual delivery time may unfortunately differ from the estimated delivery time. We appreciate your understanding!
The terms and conditions of coupons and promotional offers, such as z.B. their validity period, are always explained in detail in the corresponding newsletter. The newsletter for each promotion provides a detailed explanation of all the details (duration, type of promotion, terms and conditions) for that specific promotion. Please note that our newsletter promotions cannot be applied retroactively to orders that have already been placed. We therefore recommend checking our newsletter regularly so you don’t miss out on any of our promotions.
