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Frequently asked questions
Can't find the right answer in the FAQ or want to find out more about our products? Our customer service team is on hand to help and advise you - quickly, competently and personally. Whether it's technical details, spare parts or tips on use: we're here for you.
Support around the clock
Telephone
Monday to Thursday 09:00 to 15:00, Friday 09:00 to 12:00
If your desired item is not available in the store, the next delivery date is usually entered there. If the item is no longer listed in the online store, please contact us.
Your question could not be answered by our FAQ? Then simply send us an e-mail to: shop@carrera-toys.com
You can find a large selection of spare parts and accessories in our online store. Do you need track connecting clips, track locks, edge strips or simply new tracks?
Here's how to find the right spare part for your Carrera product:
1. In the online store, select your desired category (car racing track or remote-controlled RC products) from
2. On the left-hand side you will then find corresponding filter options for spare parts and accessories.
Alternatively, you can also search for your main item in the online store using the search bar. All suitable spare parts and accessories are listed on the item details page.
In the Carrera dealer search you will also find the Carrera distributor search.
Please select a country and click on the "Show now" button. This will take you to the desired result!
Select the desired design and amount for the gift vouchers, enter the message text and order the gift voucher. As soon as the order is successful, you will receive an e-mail containing the gift voucher as a PDF. You can then print it out immediately. Here you get to the gift vouchers.
A code has been printed on the voucher. When redeeming the voucher, enter the voucher code in the first step of the shopping cart so that the voucher can be redeemed when ordering. The amount is then immediately deducted from the purchase amount. If your voucher value exceeds the order value, you can redeem the difference at any time later using the identical voucher code.
As a member of the large Carrera fan community, fans have been able to experience our brand up close for over 10 years and enjoy many special benefits.
More information about the benefits and how to register for the club at: Carrera Club!
Here you will find detailed instructions on how to return your goods: Right of withdrawal
Please send in all RC products complete. In the case of car racing tracks, please only send in the defective parts or technically relevant parts (transformer, hand controller, starting rail, cars, points).
Due to unforeseeable delivery problems, especially at peak times around Christmas or Easter, the actual delivery time may unfortunately differ from the specified delivery time, we ask for your understanding!
The conditions of vouchers and discount promotions, such as the period of validity, are always explained in more detail in the corresponding newsletter. All details (duration, type of promotion, general conditions) for the relevant promotion are explained in detail in the newsletter for the relevant promotion. Please note that our newsletter promotions cannot be applied retroactively to orders that have already been placed. We therefore recommend that you check our newsletter regularly so as not to miss any of our promotions.
